Accessibility Information
Website Accessibility Statement
Marion County Senior Citizens, Inc. (MCSC, Inc.)
Last Updated: April 21, 2025
Marion County Senior Citizens, Inc. (MCSC, Inc.) is committed to ensuring digital accessibility for individuals with disabilities. We are actively working to improve our user experience for everyone and to apply the relevant accessibility standards across our digital platforms.
We believe all individuals—regardless of age or ability—deserve equal access to the information and services we provide. Our commitment reflects our ongoing mission to support healthy, independent aging in Marion County, West Virginia.
Accessibility Standards
MCSC, Inc. designs its website and digital services in accordance with the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA. We are working toward full conformance with WCAG 2.2 Level AA as updated tools and resources become available.
We also strive to meet the requirements set forth in Section 508 of the Rehabilitation Act, ensuring digital access for all users, including those using assistive technologies.
Known Accessibility Limitations
We are aware of the following limitations and are working to correct them:
- PDF Forms and Event Flyers: Some downloadable files may not be fully accessible to screen readers. If you need assistance, please request alternative formats.
- Third-Party Tools and Links: Some external websites or tools linked from our pages may not fully comply with accessibility standards. We do our best to provide alternatives and value your feedback to help us improve access.
If you encounter any issues, we encourage you to reach out so we can offer support and address the problem promptly.
Compatibility with Browsers and Assistive Technology
Our website is optimized for use with modern browsers (Chrome, Firefox, Safari, and Edge) and tested for compatibility with screen readers and other assistive technologies. Some older systems or uncommon browser/technology combinations may experience limited functionality.
Alternative Access Options
If you are unable to access content on our website, please contact us for:
- Printed versions of digital materials
- Large print or plain-text alternatives
- Assistance with completing online forms or accessing services by phone
We are here to help ensure you receive the information and support you need.
Accessibility Contact
If you need assistance or want to report a digital accessibility concern, please contact:
Leisha Elliott
Executive Director & Section 508 Program Contact
Email: executivedirector@marionseniors.org
Phone: 304-366-8779
Office Hours: Monday–Friday, 8:00 AM to 4:00 PM
Leisha is available to address any questions, suggestions, or concerns related to digital accessibility at MCSC, Inc.
Public Feedback Mechanism
We welcome your feedback on the accessibility of our website and digital services. Your input helps us improve.
How to provide feedback:
- Email: executivedirector@marionseniors.org
- Phone: 304-366-8779
- Mail: MCSC, Inc., 105 Maplewood Drive, Fairmont, WV 26554
- (Coming soon): Web-based accessibility feedback form
We aim to acknowledge your feedback within 5 business days and address accessibility concerns as quickly as possible.
Filing a Formal Section 508 Complaint
If you believe your rights under Section 508 have been violated, and your concern was not resolved through the public feedback process, you may file a formal complaint by contacting:
Leisha Elliott, Executive Director
Email: executivedirector@marionseniors.org
Mailing Address:
Marion County Senior Citizens, Inc.
105 Maplewood Drive
Fairmont, WV 26554
Please use this route for formal complaints regarding digital accessibility violations. We are committed to ensuring accessibility for all and will investigate concerns thoroughly.
Reasonable Accommodations
MCSC, Inc. offers reasonable accommodations for employees and job applicants with disabilities, in accordance with Section 501 of the Rehabilitation Act. For information or to request accommodations, please contact the Executive Director.
Telecommunications Relay Services (TRS)
Individuals with hearing or speech disabilities can communicate with us using Telecommunications Relay Services (TRS) by dialing 7-1-1. This free service connects you with a communications assistant who can facilitate the conversation.
Learn more: https://www.fcc.gov/trs
Related Policies
For more information about our accessibility and inclusion practices:
- [Digital Accessibility Policy – available upon request]
- Equal Opportunity and Non-Discrimination Statement
We are committed to continual improvement and welcome your input. Please let us know how we can make our digital services more accessible to all.
Americans with Disabilities Act Notice
Marion County Senior Citizens, Inc. does not discriminate against an individual with a disability in connection with the operation of its programs and services including the provision of transportation services in accordance with the Americans with Disabilities Act of 1990 (ADA). To find out more about our ADA Policies, to file a complaint, to request a reasonable modification, or to request this information in another language, please contact our main office.
Mailing Address
Attention: Executive Director
Marion County Senior Citizens, Inc.
105 Maplewood Drive
Fairmont, West Virginia 26554
Phone Number
Marion County Senior Citizens, Inc. Title VI/ADA Complaint Procedures
The Marion County Senior Citizens, Inc. is committed to a policy of nondiscrimination in the provision of public transportation service. If you believe that you have been subjected to discrimination due to your race, color, national origin, or disability, or have a complaint about the accessibility of the Marion County Senior Citizens, Inc., you can file a complaint. Please provide all facts and circumstances surrounding your issue or complaint so we can fully investigate the incident.
How do you file a complaint?
You can call us, download and use our Title VI/ADA complaint form by requesting a copy of the form by writing, phoning or emailing Marion County Senior Citizens, Inc., 105 Maplewood Drive, Fairmont, WV 26554,304-366-8779 or email executivedirector@marionseniors.org.
You may file a signed, dated, and written complaint no more than 180 days from the date of the alleged incident. The complaint should include:
- Your name, address and telephone number. (See question 1 of the complaint form.)
- How, why, and when you believe you were discriminated against. Include as much specific, detailed information as possible about the alleged acts of discrimination, and any other relevant information. (See questions 6, 7, 8, 9, 10, and 11 of the complaint form.)
- The names of any persons, if known, whom the director could contact for clarity of your allegations. (See question 11 of the complaint form.)
Please submit your complaint form to: 105 Maplewood Drive, Fairmont, WV, 26554
Do you need complaint assistance?
If you are unable to complete a written complaint due to a disability or if information is needed in another language, we can assist you. Please contact us at 304-366-8779, executivedirector@marionseniors.org.
How will your complaint be handled?
The Marion County Senior Citizens, Inc., investigates complaints received no more than 180 days after the alleged incident. Marion County Senior Citizens, Inc., will process complaints that are complete. Once a completed complaint is received, Marion County Senior Citizens, Inc. will review it to determine if it has jurisdiction. The complainant will receive a letter acknowledging receipt of the complaint and whether Marion County Senior Citizens, Inc. has jurisdiction to investigate the complaint.
Marion County Senior Citizens, Inc. will generally complete an investigation within 90 days from receipt of a complaint. If more information is needed to resolve the case, Marion County Senior Citizens, Inc. may contact you. Unless a longer period is specified by Marion County Senior Citizens, Inc., you will have ten (10) days from the date of the request to send the requested information. If the requested information is not received, Marion County Senior Citizens, Inc. may administratively close the case. A case may also be administratively closed if you no longer wish to pursue it.
After the investigation is complete, Marion County Senior Citizens, Inc. will send you a letter summarizing the results of the investigation, stating the findings, and advising of any corrective action to be taken as a result of the investigation. If you disagree with Marion County Senior Citizens, Inc. determination, you may request reconsideration by submitting a request in writing to the Marion County Senior Citizens, Inc. within seven (7) days after the date of the letter, stating with specificity the basis for the reconsideration. The Marion County Senior Citizens, Inc. will notify you of the decision either to accept or reject the request for reconsideration within ten (10) days. In cases where reconsideration is granted, the Marion County Senior Citizens, Inc. will issue a determination letter to the complainant upon completion of the reconsideration review.
Do I have other options for filing a complaint?
We encourage that you file the complaint with us. However, you may file a complaint with the Federal Transit Administration:
Contact information
Federal Transit Administration
Office of Civil Rights
1200 New Jersey Avenue SE
Washington, DC 20590
How do I obtain more information?
If you need more information on Marion County Senior Citizens, Inc. nondiscrimination obligations or complaint procedure, please contact Marion County Senior Citizens, Inc., 105 Maplewood Drive, Fairmont, WV 26554, 304-366-8779, email executivedirector@marionseniors.org.
Marion County Senior Citizens, Inc. Title VI/ADA Complaint Form
If you believe that you have been subjected to discrimination due to your race, color, national origin, or disability, or have a complaint about the accessibility of the Marion County Senior Citizens, Inc, you can use this form to file a complaint. Please provide all facts and circumstances surrounding your issue or complaint so we can fully investigate the incident.